Manage digital customer conversations through one platform.
Highlighted Features
Omnichannel Messaging
Combines WhatsApp Business, WebChat, Telegram and Facebook Messenger within a unified platform.
Intelligent Routing
ICR-based routing directs digital conversations to appropriate agents.
Simultaneous Chats
Enables agents to manage multiple digital customer conversations at the same time.
Reporting & Open API
Supports digital channel performance monitoring and integration with business applications.
Usage Areas
Technical Specifications
Why Choose?
AloTech Omnichannel / Chat brings customer interactions across multiple digital channels into a unified operation. Centralized conversation management, intelligent routing and reporting help agents manage customer requests without switching between separate communication applications.
