AloTech
A flexible and scalable cloud contact center platform that manages voice and digital customer communications from one interface.
Move Your Customer Communications to the Cloud
AloTech is a cloud contact center platform that enables organizations to manage inbound and outbound calls, digital channels, customer interactions, agent performance and operational data through one system.
At Yay Teknoloji, we plan your AloTech infrastructure based on the number of users, communications channels, call volume, team structure and integration requirements. Its cloud-based structure supports flexible operations where teams can work from the office, home or multiple locations without an on-premises PBX investment.
We bring calls, WhatsApp, web chat, social media, email and SMS together in one interface and integrate AloTech with CRM, ERP and other business applications to make customer communications measurable and easier to manage.
Featured AloTech Solutions
- Cloud contact center software
- Inbound and outbound call management
- Automatic call distribution and intelligent routing
- IVR and self-service workflows
- WhatsApp Business and web chat integrations
- Social media, email and SMS channel management
- Omnichannel customer communications
- Real-time monitoring, reporting and analytics
- Remote contact center operations
- CRM, ERP and open API integrations
- AI, chatbot and voice assistant integrations
- Cloud FCT solutions
- Video customer service